Sales & Marketing Operations Manager Bloomington, MN

Sales & Marketing Operations Manager

Full Time • Bloomington, MN

At Vanco, we offer our clients solutions that allow them to accept credit, debit and other electronic payments securely and seamlessly. As a market leader, we work primarily to meet specialized payment needs for more than 20,000 nonprofits and school systems. These values guide our relationships with clients, partners and each other, every day:

  • Act with integrity
  • Maintain transparency
  • Focus on who we serve
  • Create a positive workplace

We serve those who enrich our communities. Vanco provides businesses, nonprofits and educational organizations a complete range of payment solutions and administrative software. Our solutions make payment processing simple and ease administrative burdens for faith-based groups, nonprofits and schools.

Overview:

This role plays an integral part in helping Vanco support and execute on the day-to-day operations support of our Sales & Marketing team. This team member will communicate with executives and managers across the company to ensure proper sensitivity to the needs of the sales team and provide outstanding customer support to internal customers. Train sales team and sales & marketing operations team members on operations and best practices.

Our Salesforce Lightning instance, that was launched in March 2019, is supporting; Marketing, Sales, Underwriting, Onboarding, Implementation and Client Success for 95 users today. We have an aggressive roadmap through 2020 to bring in more users into the system while adding a lot more functionality. If you like solving problems, building capabilities in Salesforce, working in a fast-paced environment while working with a fun team then this is the role for you.

Responsibilities

  • Lead and manage staff member(s) in the department.
  • Support the Sales team using Salesforce CRM with process improvement, measurement and tracking relevant to job function areas.
  • Create and maintain Salesforce reports and dashboards for individual sales reps, sales management and C-level representatives.
  • Enhance sales productivity by enabling the team to work smarter by simplifying processes.
  • Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards.
  • Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes.
  • Train new hires and existing staff on processes within Salesforce relevant to their job role.
  • Maintain database quality and supporting refreshing of replacement and new data sources.
  • Collaborate with Finance, HR and Sales on compensation planning, reporting and maintenance.
  • Work with members across teams to develop business requirements and then translating those requirements in to customized solutions.
  • Lead development work streams, from design through testing and deployment.
  • Assist in the estimation of work effort, determination of required resources, and set a realistic schedule for Salesforce development.
  • Post-delivery - perform handoff and knowledge transfer activities to assist users.
  • Creates and ensures process documentation is well maintained.
  • Reports status, issues and risks to tech leads on a regular basis.

Qualifications

  • Good problem-solving skills and ability to give optimal solutions
  • Confident self-starter
  • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans to accomplish tasks and/or projects.
  • Innovation and creativity; ability to generate and translate ideas into action.
  • Successful collaborator with effective interpersonal and cross-functional team building skills
  • Passion for continuous improvement and striving to be the best
  • Able to achieve results while working independently in a fast-paced, fluid environment with minimal oversight

Education and Experience

  • Salesforce: 5 years (Preferred)
  • Expertise in Lightning Component Framework, Apex, Visualforce and JavaScript.
  • Experience with integrated Salesforce technologies i.e. HubSpot, Marketo, Zendesk, 8x8
  • Experience working within an Agile framework
  • Fluency and experience with project management tools

Job Type: Full Time





(if you already have a resume on Indeed)

Or apply here.

* required fields

Location*
Resume/Qualifications*

WORK PERKS

Once you're hired at Vanco, your success and ours are linked. You're encouraged to take the reins to drive your career, and we offer support to help you get there. Here’s a snapshot of what you can expect as a Vanco Team Member.

Outstanding Culture
We work hard and we play hard. From social events to nerf gun battles to community participation, we love what we do and who we do it with.
4 Weeks of PTO
Take time to recharge and relax . We acknowledge your dedication to the company which is why we give you the space you need to have rewarding work-life balance.
Dynamic Work Evironment
As a company we are always evolving and innovating. Your contribution in your team and in meetings is valuable to our continued growth.
Health and Wellness
We offer a variety of health and wellness plans, including medical, dental and vision insurance and more.
Professional Growth
We know you are passionate about being your professional best and even improving on that. We offer in-house training opportunities as well as external learning options.